Frequently Asked Questions (FAQ)

Welcome to the Bell Rangers FAQ page. Below you will find answers to common questions about payments, shipping, returns, and refunds. If you cannot find the answer you are looking for, please contact us at web@bellrangers.com or call +1 716 774 2700 during business hours.

General Information

Q1: Who operates Bell Rangers?
 Bell Rangers is operated by RZ OUTDOORS INC., doing business as Bell Rangers. Our registered office is at 600 Riverwalk Parkway Ste 100, Tonawanda, New York 14150, USA.

Q2: What are your business hours?
 We are available Monday to Friday, 9 AM – 6 PM (EST, GMT-05:00). We are closed on weekends and public holidays.

Payments

Q3: What payment methods do you accept?
 We accept major credit and debit cards (Visa, Mastercard, American Express, Discover, JCB, Diners Club, Elo, Union Pay) and digital wallets (Google Pay, Shop Pay).

Q4: In which currency will I be charged?
 All orders are charged in USD ($). If you are paying with an international card, your bank or card issuer may apply conversion fees.

Q5: Is my payment information secure?
 Yes. All payments are processed via PCI-DSS compliant platforms with SSL encryption. We do not store your full card details on our servers.

Q6: When will my payment be charged?
 Your payment must be authorized before we begin processing your order. You will receive an email confirmation once payment is successfully completed.

Shipping

Q7: Do you ship internationally?
 Currently, we only ship within the United States.

Q8: How much does shipping cost?
 We offer free standard ground shipping on all U.S. orders.

Q9: How long does delivery take?

  • Processing Time: 1–2 business days (Mon–Fri)
  • Standard Ground Shipping: 3–4 business days
  • UPS 2nd Day Air®: 2 business days

Delivery times may vary due to weather, courier delays, or other unforeseen circumstances.

Q10: How can I track my order?
 Once your order has shipped, you will receive a confirmation email with tracking details. You can track your order directly through the carrier’s website.

Q11: Can I change my shipping address after placing an order?
 Yes, but only within 12 hours of placing your order. Please contact us immediately at web@bellrangers.com. Once the order has shipped, we cannot change the delivery address.

Q12: Do you ship to P.O. Boxes or APO/FPO addresses?
 No. We only ship to valid U.S. Street addresses.

Orders & Cancellations

Q13: Can I cancel my order?
 Yes. Orders can be canceled before they are processed or shipped. If your order has already shipped, you may request a return under our standard return policy.

Q14: What happens if my package is lost or arrives damaged?

  • Damaged items: Contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.
  • Lost items: We will investigate with the carrier and either resend your order or issue a refund.

Returns & Refunds

Q15: Do you accept returns?
 Yes, we accept returns for most products within 30 business days of delivery.

Q16: Which products are eligible for return?
 Items must be new, unused, unwashed, and in original packaging with tags attached.
 The following items are non-returnable:

Q17: Who pays for return shipping?

  • Our error (defective/damaged/wrong item): We cover the return shipping costs.
  • Customer reason (wrong item ordered, no longer wanted, etc.): The customer is responsible for return shipping costs.

Q18: How do I return an item?

  1. Email us at web@bellrangers.com with your order number, reason for return, and photos (if applicable).
  2. We will confirm eligibility and provide the correct return instructions.
  3. Ship the product back using a trackable service.
  4. Once received, we will inspect the item within 2–3 business days.
  5. Approved refunds are processed back to your original payment method within 10 business days.

Q19: Can I exchange a product?
 Yes. For exchanges, please return your item for a refund and place a new order.

Additional Questions

Q20: How do I contact customer service?
 You can reach us via:

Company Name: RZ OUTDOORS INC.

Doing Business as: BELL RANGERS.

Company Registration Number: 93-4871138

EIN: 33-2436226

Address: 600 Riverwalk Parkway Ste 100, Tonawanda, New York 14150, United States 

Phone Number: +1 716 774 2700

Mail: web@bellrangers.com

Business Hours: 9 AM - 6 PM, (Mon-Fri), (GMT-05:00) Eastern Standard Time (New York)